Return Policy
Shipping Policy
We ship within the 48 contiguous United States. We also ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.
With amazon warehouses, we are able to reach most of our customers within a 3-business day timeframe. Occasionally a warehouse is out of the product and the warehouse further from you will have to fulfill the order which could make the ETA up to 6 days.
Please double check the delivery address prior to ordering to ensure your package reaches its intended location. We can only ship your order to the address given to us in your order at the time you checkout. If you contact us with a change of address and we haven’t processed the order yet, we can make the change. If the order has already been processed (even though the order doesn’t show shipped in the marketplace), or has movement on express's website, you need call the expressto change the adress, and you will be able to redirect your package(s).
Cancellation Policy
We try to process orders within one business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and your refund will be processed within 1-2 business days.
If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful and we will need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days. Please note: Once we have processed your refund, it may take your financial institution an additional 3-7 business days to return your funds to you.
30-Day Return Policy
This return policy only applies to items purchased from LaySun.com at full retail prices. This policy does not apply to reseller or wholesale purchases. Please contact your LaySun sales rep for reseller returns or credits. If you have questions regarding this policy, please contact us via +8613646666266 or support@laysun.com.
It’s our goal to ensure that you are fully satisfied with your purchase from litezall.com. If something isn’t as you expected it to be, please contact us and let us know. We will work with you to resolve the issue.
Non-defective items purchased on Laysun.com may be returned within 30 days of purchase for a full refund or store credit. Proof of purchase is required. Non-defective items must be unopened or in original packaging. We are responsible for return shipping charges. Go to Returns Center start returns. No refunds after 30 days although we may offer store credit. Applies to items purchased at retail or from laysun.com.
We will exchange non-working items due to manufacturer’s defects or items that we shipped in error at no charge to you. Please call customer service at +8613646666266 to make arrangements. Please note that we cannot exchange items due to normal wear and tear or abuse.
We cannot give refunds on items not directly purchased from laysun.com.
Defective items purchased through our resellers are eligible for replacement through us although we may not be able to replace the item with the exact model. Proof of purchase is required. Please call Customer Service first or use our Contact Us Form.
LaySun Warranty
This limited warranty applies to products purchased from LaySun . LaySun reserves the right to provide the sole discretion on warranty coverage and availability as considered in a case by case basis.
What does this limited warranty cover?
This warranty covers any defects in material or workmanship in all new LaySun products (as covered by this warranty). Only products sold by an authorized merchant, retailer or through official marketplace transactions are covered. Some third-party marketplace retailers may include additional warranty terms that supersede this warranty or are in addition to the terms stated here.
What will we do to correct problems?
Upon granting a Return Merchandize Authorization (RMA), All RMAs may receive replacement parts, a complete replacement unit, a partial or full refund (if inventory is not available for a replacement) at the sole discretion of LaySun LLC and will conform to the requirements and policies of the marketplace the sale was conducted on, including any third-party warranty requirements that may apply as well as state and national consumer protection laws. LaySun will pay for shipping any parts or the replacement item to you and may pay for return shipping of any defective or damaged products if LaySun requests the item be returned to LaySun.
How long does the coverage last?
Unless otherwise stated, all products have a 1 year warranty that begins on the date of purchase. Please refer to the Aosom Return Policy for details on return options during the warranty period.
What does this limited warranty not cover?
This warranty does not cover any problems caused by (a) misuse of the product, including commercial use, accidents, abuse, neglect, heat and humidity or (b) modification or any misuse contrary to the intended uses of the product, (c) damage caused by other equipment or (d) consequential damage, incidental damages or any costs related to construction, setup and assembly as incurred by 3rd party involvement. This limited warranty applies only to hardware products licensed and sold by LaySun LLC, any manuals, media or documentation are licensed and warranted where applicable pursuant to separate written agreement.
What you have to do for warranty service:
LaySun will not provide any warranty coverage unless the claim is in compliance with all terms of this warranty statement and the proper return process and procedures are followed. To request warranty service, contact LaySun directly. This notification must be made to LaySun about warranty service and must be made within the warranty periods, any communication past the milestone marks of the warranty (30 day mark and 365 day mark) are not covered by this warranty.Your identity and order information will be collected and the warranty verified as a valid purchase by an LaySun representative. Once LaySun determines that warranty service is required, you may be prompted for additional information or required to decide upon competing alternatives for resolution. Damaged or defective products returned to us must be properly packaged in the original packaging, or packaging provided by us and shipped with the pre-paid shipping label provided by LaySun.
How does law apply?
The laws of Oregon, USA, govern this limited warranty which give you certain rights, you may also have additional rights that vary from state to state. Additionally, LaySun is in compliance with hazardous materials notification laws of California, USA. This limited warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including those provided by the Magnuson-Moss Warranty Act.